Mart Merchant Partner Associate (Contract) - Balikpapan

Join Grab, Southeast Asia's leading super app, as a Mart Merchant Partner Associate (Contract) in Balikpapan, Kalimantan Timur. This role is your opportunity to be at the forefront of revolutionizing how millions of users access daily essentials. As a Mart Merchant Partner Associate, you'll be responsible for onboarding and managing merchant partners for GrabMart, ensuring seamless operations and customer satisfaction.

Grab has been a pioneer in Southeast Asia, transforming transportation, food delivery, and now, with GrabMart, daily essentials shopping. In Balikpapan, we're expanding our reach, and we need passionate individuals like you to help us grow. Every day, you'll interact with merchants, providing them with the tools and support they need to succeed on GrabMart. You'll work closely with our team to streamline processes, improve merchant satisfaction, and drive sales growth.

This is a contract position offering competitive compensation and the chance to be part of a dynamic, fast-growing company. If you're ready to make a difference and contribute to the future of e-commerce in Southeast Asia, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Onboard and manage merchant partners for GrabMart, ensuring compliance with Grab's policies and procedures.
• Conduct regular check-ins with merchants to understand their needs and provide support.
• Monitor merchant performance and provide feedback to help them improve.
• Assist in resolving merchant issues and disputes, ensuring a positive customer experience.
• Collaborate with the GrabMart team to streamline operations and improve efficiency.
• Stay updated with industry trends and best practices to enhance merchant performance.
• Participate in training sessions and workshops to develop your skills and knowledge.
• Contribute to the growth of GrabMart by identifying opportunities and implementing strategies to drive sales and customer satisfaction.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, retail, or a related field.
• Strong communication and interpersonal skills to build and maintain relationships with merchants.
• Excellent problem-solving and analytical skills to address merchant issues effectively.
• Familiarity with e-commerce platforms and merchant management systems is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proactive and detail-oriented with a strong commitment to customer satisfaction.
• Fluency in both English and Indonesian languages.
• Valid driver's license and a reliable vehicle for merchant visits.

🛠️ Keahlian

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